Location: London, Tower Hill, E1W
Type: Full-time / Part-time (Flexible)
Reports to: Lettings Director
Job Title: Tenant Community Manager
We are looking for a warm, confident, and proactive Tenant Community Manager to enhance tenant experience and foster vibrant communities across our London properties. As the face of our brand—both in person and on camera—you should be confident creating short-form video content for TikTok, Instagram, or 小红书. If you love connecting with people, creating engaging content, and building local networks, we would love to hear from you.
Responsibilities:
Build tenant communities and organise lifestyle events
Create short-form content (TikTok, Reels, etc.)—must be confident appearing on camera
Act as the first point of contact for tenants (non-maintenance related)
Develop partnerships with local businesses to offer tenant perks
Communicate with tenants via WeChat, WhatsApp, and newsletters
Collect feedback and encourage tenant reviews
Support tenants with move-in processes and FAQs
What We’re Looking For:
Fluent in English (Mandarin is a plus)
Comfortable on camera and experienced with social media platforms
Personable, organised, and self-driven
Background in hospitality, events, or lettings is an advantage
Basic video editing and content creation skills
Ability to post consistently and creatively
What We Offer:
Supportive and creative team based in central London
Opportunity to take ownership and develop community initiatives
Performance-based bonus scheme
Please send your cover letter and CV to info@chbl.uk.
Please leave your message here, and a member of our team will get back to you within 24 hours. Alternatively, you can reach us at info@chbl.uk or call us at +44 (0) 207 903 6881.
International House, 1 St. Katharine's Way
London, E1W 1UN
30 Churchill Place, London, E14 5RE
