At Crown Home Buying & Letting, we are committed to providing the highest level of service to our clients. However, we understand that there may be times when you feel dissatisfied. If you have a complaint, we take it seriously and will do our best to resolve it efficiently.
If you have a complaint, please follow the steps below:
Submit Your Complaint in Writing
Acknowledgement
We will acknowledge receipt of your complaint within three working days and provide an estimated timeframe for a response.
Investigation & Response
A senior member of our team will review your complaint and conduct a thorough investigation.
We aim to provide a full written response within 15 working days of acknowledgement. If the matter is complex, we will keep you informed of any delays.
If you are not satisfied with our response, you can request further review by a company director. We will provide a final response within 10 working days of this request.
Property Redress Scheme (PRS)
If you are still not satisfied after our final response, you may escalate your complaint to the Property Redress Scheme (PRS), of which we are a member.
You can contact the PRS at:
Website: www.theprs.co.uk
Email: info@theprs.co.uk
Phone: 0333 321 9418
We value your feedback and will always strive to resolve complaints fairly and efficiently.
Please leave your message here, and a member of our team will get back to you within 24 hours. Alternatively, you can reach us at info@chbl.uk or call us at +44 (0) 207 903 6881.
International House, 1 St. Katharine's Way
London, E1W 1UN
