Cookie 政策

1. Introduction

Crown Home Buying & Letting ("we," "us," "our") is committed to respecting and protecting your privacy. This Cookie Policy explains how we use cookies and similar technologies on our website, www.chbl.uk ("the Website"). Cookies help us to personalize your experience and improve the Website's performance. By using our Website, you consent to the use of cookies as described in this policy.

Please read this Cookie Policy carefully, and if you have any questions or concerns, contact us using the details provided at the end of this policy.

2. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They are used to improve your browsing experience by making the Website work efficiently, remembering your preferences, and providing information to website owners for analytical purposes.

Cookies may collect non-personal data, such as your device type, browser type, and pages visited. While cookies do not typically collect personally identifiable information, some cookies may link data to you personal information that we have collected, as outlined in our Privacy Policy.

3. Why Do We Use Cookies?

We use cookies for the following purposes:

• Essential Cookies: These are necessary for the basic operation of the Website. They ensure features like secure login and the shopping cart function properly.
• Performance & Analytical Cookies: These cookies help us analyze Website traffic, user behaviour, and performance to improve the Website's usability.
• Functionality Cookies: These cookies allow us to recognize you on subsequent visits and customize your experience, such as remembering your preferences and settings.

4. Types of Cookies We Use

Our Website uses the following types of cookies:

• Strictly Necessary Cookies: These are essential for the Website's operation, such as authentication cookies that enable you to access secure areas of the Website.
• Analytical/Performance Cookies: These cookies help us understand how visitors interact with the Website, allowing us to improve functionality and content. They do not collect personal data but track aggregated user behaviour.
• Functionality Cookies: These cookies remember your preferences and settings, such as language or region, to provide a more personalized experience.

You can view a detailed list of the cookies we use in our Cookie Schedule.

5. How to Control and Manage Cookies

You have the right to control which cookies are set on your device. When you first visit the Website, a cookie consent banner will be displayed, and you will have the option to accept or manage your cookie preferences.

• Consent: By clicking "Accept," you consent to the use of cookies, except for strictly necessary cookies, which are essential for the Website’s operation.
• Managing Cookies: You can withdraw your consent or adjust your cookie preferences at any time by clicking the "Cookie Settings" link at the bottom of the page or through your browser settings.

You can configure your browser to refuse cookies, or alert you when cookies are being used. However, blocking or deleting cookies may affect the functionality of the Website and your ability to use certain features.

For more details on how to control cookies through your browser settings, please refer to the help menu of your browser or visit aboutcookies.org.

6. Cookie Consent

Under data protection laws, including the General Data Protection Regulation (GDPR) and the ePrivacy Directive (Cookie Law), we are required to obtain your consent for placing cookies that are not strictly necessary for the Website’s operation.

Before setting cookies, we will display a cookie banner to request your consent. If you continue to use the Website without adjusting your cookie preferences, you are deemed to have given your consent for the use of non-essential cookies.

7. How We Protect Your Privacy

We take privacy seriously and ensure that any personal data collected via cookies is handled in accordance with our Privacy Policy. We do not use cookies to collect sensitive personal data unless you provide it to us directly (e.g., through forms or account settings).

We do not share any personal information collected through cookies with third parties, except as outlined in our Privacy Policy.

8. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to comply with regulations or to reflect changes in our practices. Any updates will be posted on the Website, and you will be notified of material changes.

By continuing to use the Website after the policy changes, you agree to the updated terms.

9. Contact Us

If you have any questions or concerns regarding this Cookie Policy or how we use cookies, please contact us:

• Email: info@chbl.uk
• Postal Address: Crown Home Buying & Letting, International House, 1 St Katharine's Way, London, E1W 1UN, England
• Website Contact Form: Available on the Website.

Key Compliance Points:

1. Explicit Consent: This policy ensures users are asked for consent before cookies are set (other than strictly necessary cookies).
2. Transparency: Clear explanation of what cookies are used, their purpose, and the choice users have in managing cookies.
3. User Control: Users can modify their preferences or withdraw consent at any time, ensuring control over their data.
4. Right to be Informed: The cookie policy is easily accessible, and any updates are communicated clearly.